Return/Exchange Policy

We do out best to provide you with an easy return process. If you would like to make a return or exchange, simply follow these easy guidelines:

Instructions for Returning/Exchanging a Product:

• Ensure that your product qualifies for a return.

• Fill out the information on the original invoice / return form.

• Package the product, tags and return form in the original packaging.

• Ship the package via FedEx or UPS

You can look up nearby shipping locations at: http://www.fedex.com/Dropoff/start?locale=en_US.

Once we receive the product back we will process the exchange and send it out or refund the full product value minus shipping / handling charges.

If your package does not include a return form then please call 888-669-7547 or 801-491-3710 to obtain a return shipping label.

Fine Print

• You have up to 30 days from the date of purchase to return an item.  Any returns that occur after that time will not be accepted.  If your order is purchased after October 1st as a Christmas gift the return policy will be extended until January 10th.

• Tubes may only be returned if they are in new / un-used condition and STILL IN ORIGINAL PACKAGING.  Any items that are not returned new and in original packaging will be either not be returned or be subject up to a 75% restocking fee.

• The customer is responsible for original and return shipping charges which will be deducted from the refund.

• Closeout, Sale or Blem items are not available for return.  Some of these items may be exchanged, please contact a customer service representative if you would like to seek an exchange.

• THERE ARE NO EXCEPTIONS TO THESE RULES.

Terms on Returns and/or Exchanges:

• You may request an exchange, in-store credit, or credit on your credit card for your returned purchase.

• We are only able to offer credit on the card that was originally used to purchase the merchandise.

• Shipping and handling charges will not be refunded on orders that were originally shipped free of charge - a minimum of $15.00 for shipping will be deducted.  

• Bonus Bucks for the for the returned items will be removed from your account.  If Bonus Bucks have already been used for a purchase, that amount will been deducted from any credit given.

• We are not responsible for returned items until we have signed for them.  

• Any refused shipments that were originally ordered by the customer will be charged a 20% restocking fee and the complete shipping and handling costs.

• Returns/exchanges are usually processed within 3 - 4 business days after receipt.  However, during busy times, they can take up to 15 business days.  Please contact us if you have not received a status on your return/exchange after 10 days of our receiving it.  Please have your order number from your returned package available when you contact us.

Damaged or Delayed Merchandise:
We make every effort to send your order in a safe and timely manner.  We use only reputable couriers (usually Fed Ex, Fed Ex Ground, or UPS).  If you receive a package that is damaged, please contact our customer service department immediately, within 24 hours of receipt, as shipping damage claims have a limited submitting time.  Unfortunately, since we have no control over your order once it has been shipped, we are not responsible for delays in shipping due to FedEx, FedEx Ground, or UPS. Claims for timely delivery must be taken up with the courier service.